Service Support Manager

Covering Lancashire to Cumbria (Preston to Whitehaven) £30,000 to £32,000 per annum We are looking for a Service Support Manager to join our team and oversee the cleaning operations of a large multi-site contract. Reporting to the Contract Manager, you will lead and support a diverse team of cleaners and mobile staff, ensuring that cleaning standards across sites are consistently met. These sites range from daily to monthly cleans, so adaptability and good organisational skills will be important. We re looking for someone who can use their strong people skills to guide, motivate, and develop the team while maintaining excellent service standards. As a Service Support Manager you ll be: Maintaining strong client relationships with high levels of satisfaction Providing and maintaining the quality of service delivery Managing, recruiting, and coaching local service teams Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager. Hold regular contract and specification review meetings with customers Be responsible for ensuring Health and Safety procedures and legislation is adhered to Looking for opportunities for continuous improvement, cost savings and account growth. As a Service Support Manager you ll have: Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels. A working knowledge of Health and Safety systems within ..... full job details .....