Service Supervisor

Role: Service Supervisor
Location:-West Bromwich
Salary:42,000 - -50,000-per annum
Job Type:-Full-time, Permanent

About the Role
We are seeking an experienced and organised-Service Supervisor-to oversee the day-to-day coordination of a team of Field Service Engineers. This is a busy, customer-focused role that requires excellent planning, communication and organisational skills to ensure engineers are deployed efficiently and customer expectations are consistently met.

Key Responsibilities

• Coordinate and schedule the daily activities of Field Service Engineers.
• Receive and log customer service requests, allocating work according to priority and engineer availability.
• Manage service jobs through to completion, ensuring labour hours, job reports and supporting documentation are accurate.
• Work closely with the Depot Manager, Parts Department and Sales Team to deliver an excellent customer experience.
• Liaise with workshop staff where required to ensure efficient workflow.
• Support warranty claim administration and technical communications where applicable.
• Ensure all administration, reporting and documentation is completed accurately and on time.
• Deputise for the Depot Manager when required.

• Previous experience in a service coordination, service control or supervisory role within a customer service or engineering environment.
• Excellent customer service and communication skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• The ability to manage multiple tasks and competing priorities effectively.
• Good mechanical or technical understanding (construction or plant equipment experience would be advantageous).
• Good working knowledge of Microsoft Office.
• Experience using service management or ERP systems would be beneficial.