Service Supervisor

Role: Service SupervisorLocation: West Bromwich, BirminghamSalary: £40,000 per annumAbout the Role:An exciting opportunity has arisen for an experienced and motivated Service Supervisor to join a busy and successful service department. This is a customer-focused role where you will be responsible for coordinating the daily activities of a team of Field Service Engineers, ensuring excellent customer service and efficient service delivery.You will be the main point of contact for customers and engineers, managing job allocation from initial booking through to final invoicing. The role requires excellent organisational skills, the ability to prioritise workloads, and strong communication skills to ensure service operations run smoothly and efficiently.Key Responsibilities:Coordinate and manage the daily workload of Field Service Engineers.Receive customer service requests and schedule engineers accordingly.Allocate work based on priority, location and engineer availability.Ensure engineers have the necessary information and parts to complete jobs efficiently.Monitor engineer attendance, holiday requests and sickness reporting.Manage service jobs from booking through to completion and invoicing.Review completed job reports to ensure accuracy and that work carried out is fully justified.Obtain customer order numbers where required and process invoices.Respond to customer invoice queries in a timely manner.Keep customers informed throughout the repair process, including any ..... full job details .....