Service Strategy Manager

Business Unit: COO, Products and Channels Career Direction: Digitising our FutureRole Focus: Digital Innovation Peer Group: Management and Senior Specialists (B)Salary range: £59,200 - £88,800 per annumLocation: UK Remote - With occasional travel to local hub -London, Leeds, Gosforth, Glasgow, Edinburgh Contract type: Permanent Our Team Virgin Money is two years into an exciting transformation journey. We''ve successfully established a Customer Service Design Centre of Excellence (CoE) within CIO Products and Channels (COO), embedding design thinking and customer-centricity into how we shape experiences. Now, we''re ready to take the next leap, expanding our strategic design capability across the organisation and maturing our approach to digital operational excellence. It''s a fun and fast-paced place to be, and we want you to help take us to the next level. This is a critical leadership role supporting the Customer Service Design Leadership Team in scaling the CoE''s impact, embedding strategic journey design principles across Virgin Money, and enabling the next phase of transformation. You''ll play a key role in shaping how we evolve our operating model, with a focus on future-state design, systems thinking, and enterprise-wide capability building. Your expertise will guide our strategic decisions, spark innovation, and ensure that we always prioritise our customer''s needs in the services we offer now and in the future. What you''ll be doing Lead the strategic ..... full job details .....