Service Scheduler

Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We''re recruiting for a Service Scheduler to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Service Scheduler, you''ll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Service Scheduler who enjoys organisation, problem solving, and being at the centre of a busy service team. What will you be doing as a Service Scheduler?Scheduling service engineers for maintenance visits and installationsManaging customer communications including queries, quotations, service updates and contractsCoordinating export shipping for service work or product dispatchBuilding strong relationships with customers to ensure smooth service deliveryLogging and tracking service requests to ensure timely resolutionProducing service and performance reports using Excel and internal systemsSupporting improvements to customer service processes and operational systemsWe would LOVE to hear from you if you have the following skills and experience: Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations CoordinatorStrong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on ..... full job details .....