Service Scheduler

Job Title: Service SchedulerLocation: AshfordJob Type: Full Time/Permanent Salary: £28,000 - £32,000 per annum (Dependent on experience)This role keeps a busy national field service team running smoothly day to day. You''ll organise technician diaries, respond to changing priorities, and act as the main link between customers, technicians and internal teams to ensure jobs are completed safely, efficiently and to a high standard.Key responsibilitiesBuild and manage daily/weekly schedules for mobile field technicians, optimising routes and utilisationTriage urgent call outs and breakdowns, balancing SLA commitments and customer expectationsRebook and reshuffle appointments when availability, parts, access or priorities changeLiaise with customers to book visits, confirm attendance windows and verify site access requirementsProactively update customers on ETAs, delays, reschedules and any changes to the planCreate, update and maintain work orders/job records within the service management systemEnsure customer, site and contact details are accurate and kept up to datePrepare and issue job packs, visit notes and clear instructions for techniciansProvide real time support to technicians throughout the day, resolving scheduling conflicts and issuesConfirm parts and materials are available before attendance; coordinate with stores/procurement on stockArrange replenishment of technician vehicle stock where neededProduce quotations for additional work identified on site and set up ..... full job details .....