Service Scheduler (Engineering)

Service Scheduler 12 Month Fixed-term Salary: £34,525.56 + £6,210 Yearly bonusOffice-Based (Milton Keynes)Hours: 37.5 hours per week (Monday-Friday, 09:00-17:30 with 1-hour lunch)About the Role:An exciting opportunity has arisen for a Service Scheduler to join a busy Customer Support Centre, delivering first-class technical coordination and customer service across a portfolio of diagnostic and laboratory instrumentation.This role is highly customer-facing and focuses on providing a seamless support experience, coordinating field service activity and ensuring contractual service levels and KPIs are consistently achieved.A critical success factor in this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management.Key Responsibilities:Customer SupportHandle inbound calls via dedicated customer service hotlinesManage email enquiries and support requestsAccurately log instrument faults and service activity within Microsoft Dynamics CRMCoordinate and schedule:Emergency call-outsPlanned preventative maintenance visitsUrgent corrective actions and engineering changesWork collaboratively with field service engineers to meet customer expectations and response KPIsReporting and Data ManagementUpdate cases and maintain accurate service records within Microsoft Dynamics CRMCollate service data and generate KPI reports for account stakeholdersCoordinate maintenance activity with partner ..... full job details .....