Service Sales Support
£35000 - £40000/annum
Service Sales Support
Location: Telford (Full-Time, On-Site)
Salary: -35,000 - -40,000 per annum (DOE)
Benefits: Bonus scheme, pension contributions, and standard benefits package
Recruiting Partner: DCS Engineering
About the Role
DCS Engineering is proud to partner with a leading engineering organisation in the Telford area to recruit a Service Sales Support professional to join their UK Service Sales Team.
This is a key role within the local unit, supporting the full-service sales cycle from market analysis and customer profiling to post-sale contract management. Working from their Telford HQ, you will collaborate closely with sales, operations, marketing, and business development to help drive the growth and success of their service offerings.
If you''re commercially minded, analytically strong, and passionate about supporting high-performing sales teams in a technical, customer-focused environment, we want to hear from you.
Key Responsibilities
Sales Support & Administration
Deliver professional back-office support for the service sales team.
Prepare customer-facing materials, including installed base analysis, service history reports, and customer profiles.
Support service contract negotiations and customer communication initiatives.
Monitor and classify installed base assets to identify new service opportunities or business segments.
Customer & Market Intelligence
Develop and maintain accurate customer profiles, including business models, values, and trading history.
Collect and analyse customer visit data and insights to support ongoing market intelligence and business development.
Maintain the customer database (ATURB), ensuring data integrity and segmentation by industry, geography, and customer type.
Cross-Functional Collaboration
Work closely with Operations, Technical Advisors, and Business Development to ensure alignment across functions.
Liaise with the Service Agreements Manager to streamline processes and enhance the customer experience.
Support annual planning of marketing and communication strategies in line with division-wide goals.
Sales Enablement & Growth
Assist in developing tools, campaigns, and service strategies to drive profitable growth and customer retention.
Help promote new pricing concepts and service offerings in alignment with evolving market demands.
Support the rollout of spare parts pricing models and long-term customer agreements.
Performance Monitoring & Reporting
Assist in tracking key performance indicators such as revenue, gross margin, customer satisfaction, and contract performance.
Monitor and respond to customer complaints and claims, coordinating with relevant departments for resolution.
Participate in competitor benchmarking and market trend evaluations.
What We''re Looking For
Experience & Background
Proven experience in sales support, business development, or commercial administration, ideally in a technical or service-based industry (e.g., engineering, marine, energy, industrial equipment).
Understanding of after-sales, service contracts, and installed base analysis is highly desirable.
Experience working with CRM systems (e.g., Salesforce, ATURB) and strong administrative capability.
Skills & Attributes
Analytical thinker with strong attention to detail.
Excellent communication and coordination skills across departments.
Comfortable handling large datasets, reports, and customer insights.
Strong IT proficiency, particularly in Excel, PowerPoint, and CRM tools.
Proactive, process-driven, and customer-focused approach.
Ability to manage multiple tasks and priorities effectively.
Why Join?
This is an exciting opportunity to join a globally recognised organisation committed to innovation and excellence in service. You''ll play a vital part in a high-impact team, contributing directly to customer satisfaction and business growth.
Additional Information
Work Schedule: Full-time, Monday to Friday
Location: On-site in Telford - candidates must be local or within commutable distance
Right to Work: Applicants must have the legal right to work in the UK. Visa sponsorship is not available for this role.
Apply Now
To apply, or to find out more, contact the team at DCS Engineering today.
We''re here to support you through every step of the recruitment process.
DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief, sexual orientation, marital or transgender status, age, or nationality