Service Reporting and Governance Manager

As a Service Reporting and Governance Manager in the Financial Services industry, you''ll focus on designing and implementing service reporting and governance processes to keep technology operations running smoothly. Your role will involve ensuring compliance with standards, managing reporting frameworks, and supporting decision making with accurate data. In this role you will be responsible for the full design and prior experience is essential. Client Details A company in the Financial Services industry located in London. Description Design, implement and continuously improve service governance frameworks. Define governance structures, reporting standards and escalation processes. Establish and maintain KPI, KRI and performance measurement frameworks. Define metric ownership, thresholds, targets and reporting methodologies. Develop executive dashboards, scorecards and management information packs. Produce weekly, monthly and quarterly reporting for senior stakeholders. Build and enhance reporting solutions using Power BI, ServiceNow and Excel. Analyse service performance data across incident, problem, change, capacity and availability management. Identify trends, risks, control weaknesses and service improvement opportunities. Facilitate governance forums, service reviews and performance meetings. Manage governance calendars, reporting cycles and action tracking. Support audit, risk, compliance and regulatory reporting requirements. Monitor remediation activities and ..... full job details .....