Service Reception Manager

We are seeking a highly motivated and experienced Service Reception Manager to join our client''s reputable dealership in North London. This is an excellent Service Reception Manager opportunity for a dedicated professional looking to progress into a managerial role within the automotive sector. The Service Reception Manager will be responsible for leading the service and reception team, ensuring exceptional customer service, and supporting the continuous improvement of operational standards. Benefits:Competitive basic salary of 35,000 with an achievable OTE of 45,000 as a Service Reception ManagerMonday to Friday working hours from 8am to 6pmPaid overtime for one in four Saturday morningsOpportunity to develop leadership skills and progress into an Aftersales Manager roleSupportive working environment within a well-established dealershipChance to work in a dynamic team committed to customer satisfaction and operational excellenceDuties:Lead, motivate, and develop the service reception team to deliver outstanding customer experiencesManage customer complaints and resolve concerns efficiently and professionallyOversee daily operations of the service reception area, ensuring high standards of customer careCoach Service Advisors and reception staff to improve team performanceIdentify areas for process improvement and enhanced customer serviceSupport the Aftersales Manager in achieving departmental goals and operational targetsDrive customer satisfaction and contribute to ..... full job details .....