Service Readiness Manager

Service Readiness Manager Rate - 600 - 690 Clearance required: BPSS + SC submission to The client (BPSS to activate work order) Nationality requirement: Single National Location: Remote Job Description:The Service Readiness Manager is responsible for ensuring that new and changed services are fully prepared for deployment into live operation and support. Acting as the focal point between delivery teams, operational support teams, suppliers, and business stakeholders, the role provides governance and assurance that services meet agreed quality, security, supportability, and operational readiness requirements before go-live.Key ResponsibilitiesService Readiness and Operational AcceptanceDefine and maintain Service Readiness and Operational Acceptance criteria for programme releases.Assess readiness across people, process, technology, security, support, service management and operational processes.Coordinate Operational Acceptance Testing (OAT) activities.Ensure support teams have the capability, knowledge, documentation and tooling required to operate the service.Facilitate readiness reviews and provide recommendations to governance boards regarding deployment decisions. Service TransitionCoordinate transition activities between delivery and operational teams.Ensure transition plans are developed, maintained and executed.Verify service support models, processes and SLAs are in place.Ensure service documentation, runbooks and knowledge articles are complete and ..... full job details .....