Service Quality Manager

Service Quality Manager (Private Care Homes) Location: Lowestoft, Suffolk (covering Norfolk and Suffolk) Salary: £55,000 per annum Package: Excellent performance-related bonus Monthly car allowance I am working with an well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required. The Role As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards. Key responsibilities include: Monitoring, assessing, and improving service quality across multiple care settings Ensuring compliance with CQC regulations, particularly within homecare Supporting managers through audits, inspections, and action planning Embedding a culture of excellence, accountability, and continuous improvement Providing clear guidance, coaching, and leadership to operational teams Reporting to: Senior Operations Leadership / Director of Service Quality About You To be successful in ..... full job details .....