Service Product Manager (DV Cleared)

The In-Service Product Manager manages products throughout their operational life cycle, ensuring services remain reliable, effective and aligned with business and user requirements.The role requires knowledge of ITIL practices, Incident, Problem and Change Management, Risk Management, supplier engagement and KPI/service performance monitoring. The ISPM works closely with technical teams, suppliers, Commercial, Finance and key stakeholders to manage service quality, operational risks, supplier performance, contractual requirements and continuous improvement.The role also supports service governance, financial planning, forecasting, budget management and change activity, ensuring agreed service levels are maintained and the product continues to deliver value throughout its operational life cycle.DescriptionThe In-Service Product Manager is responsible for managing and supporting products throughout their operational life cycle, ensuring they continue to deliver a reliable, effective and value-for-money service to users.Working alongside Delivery and Project teams, the ISPM provides guidance and support during transition into service before taking responsibility for the ongoing management of the product once operational.Key responsibilities include:Apply knowledge of ITIL practices to support effective service management and operational delivery.Oversee Incident, Problem and Change Management, ensuring issues are effectively managed, resolved and progressed.Lead Risk ..... full job details .....