Service Owner

About the jobJob summaryDiscover a career in your hands at HMRC. Whether you''re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it''s really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.CDIO are delivering a major operating model transformation - one that seeks to pivot their operation to focus more on services, delivering value and consistency in customer experience. Chief Digital Product Office play a key role in delivering this change, with Service aligned teams collaborating across CDIO and the business to define the future technical roadmap and transformation plan.Job descriptionService Owners are responsible for managing services throughout their end-to-end lifecycle, as well as ensuring owned service(s) are of high quality and customer focused. Service Owners develop the service strategy and control the content of the service portfolio ensuring it is aligned to product practices. They are also an integral part of the support team to ensure contingency and recovery plans are in place, should there be a service outage. RoleThis Service Owner role sits within the CDIO CDPO Business Tax team and key responsibilities include: Ensuring that the E2E service lifecycle is effectively managed and related products delivered. This involves delivering change, taking onboard customer requirements and running of the ..... full job details .....