Service Operations Planner

What''s in it for you?15 month FTC!Opportunity to play a key role within a busy service operations teamVaried role combining scheduling, coordination and customer interactionCollaborative working environment with cross-functional teamsOpportunity to contribute to process improvement and operational efficiencyMust have''sPrevious planning or scheduling experienceAbility to work under pressure with changing prioritiesStrong organisational skills and attention to detailConfident communicator with the ability to build relationshipsCommercial awareness with a strong customer-focused mindsetAbility to prioritise workloads and make effective decisionsProactive, motivated and solutions-focused approachNice to have''sExperience implementing or supporting process improvementsExperience working within service operations or engineering environmentsExposure to forecasting, resource planning or backlog managementSo, what will you be doing?Scheduling service engineers efficiently to meet customer and business needsPrioritising workloads based on customer requirements and service demandManaging engineer availability to ensure effective delivery of service plansCommunicating with internal teams, engineers and customers to coordinate activityMonitoring service plan progress and managing job backlogs proactivelySupporting forecasting processes and improving contract completion ratesRecording and tracking consumables and inventory usageLiaising with credit and service teams to manage risk and ..... full job details .....