Service Operations Manager

Job Title: Service Operations Manager Location: Sheffield Salary: £40,000 to £50,000 depending on experience Contract: Full-time, permanent Hours: Monday to Friday If you enjoy running the day to day operation of an IT service function and keeping things moving in a busy MSP environment, this could be a great fit. We are supporting a growing managed services provider in Sheffield who are looking for a Service Operations Manager to take ownership of how their service function performs. You''ll be the person who keeps the service desk working effectively, ensures operational standards are met, and acts as a steady point of contact for both the team and customers. This is a hands-on operational role, not a distant management position. You''ll be involved in the detail day to day, while also improving how the service runs, guiding the team, and supporting escalations. If you like the mix of overseeing people, process and customer experience, this will suit you. What you''ll be doing Operational leadership: Overseeing the daily running of the service desk and wider service operation. Making sure SLAs, KPIs and quality standards are consistently met. Coordinating workload, prioritising tickets and ensuring efficient workflow. Reviewing processes and implementing improvements to enhance service delivery. Monitoring trends, identifying recurring issues and recommending fixes. Supporting colleagues across technical teams, projects and management. Team leadership: Managing service ..... full job details .....