https://jobs.co.uk/job/service-operations-manager-occ-group--277811b4-d248-4a6d-9bee-de14341896a8 RSS feed for Service Operations Manager at OCC Group. en-gb Sun, 03 May 2026 20:51:59 GMT https://jobs.co.uk/job/service-operations-manager-occ-group--277811b4-d248-4a6d-9bee-de14341896a8 https://jobs.co.uk/job/service-operations-manager-occ-group--277811b4-d248-4a6d-9bee-de14341896a8 Mon, 13 Apr 2026 11:52:18 GMT Location: Staffordshire | Salary: 10000-500000 Annual | Type: Permanent | Service Operations Manager (Stoke-on-Trent) We are looking for a talented Service Operations Manager to join a growing and dynamic team in Stoke-on-Trent. This is an exciting opportunity to play a key role within the Service team, supporting the delivery of high-quality IT services while driving continuous improvement across operational processes.In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support strategic initiatives.Key Responsibilities Support the Service Operations Lead in managing and developing the Service team.Mentor and coach team members through regular 1:1s and performancedevelopment.Oversee Change Management, ensuring infrastructure and customer changes are assessed, approved, and implemented with minimal risk.Manage Incident and Problem Management processes, including root cause analysis for major incidents.Analyse service performance data and identify opportunities for service improvement.Work closely with Transition Management to succ... Permanent