Service Operations Manager

Location: Central London Summary of Role A key role within the growing HandK Fire Detection team heading up the service delivery with a drive to making sure that both client SLA s are achieved and the Fire Detection service department is efficiently and inline with company standards. A capable understanding of fire systems is essential and this role would ideally suit somebody from a previous fire engineering background or experience in a similar Service Manager role within the engineering industry. What you will be doing Leading, recruiting, developing and line managing the engineering team. Coordinating with contractors and suppliers. Managing the resolution of any delays. Hiring and training new employees. Managing process improvements. Ensuring compliance with regulatory requirements. Managing materials and equipment budget. Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirements. Managing and delegating engineering escalations within the department. Attending monthly management meetings to both contribute and work with the other senior managers within the business. Meeting clients as and when required. Ensure a safe and secure working environment at all times for our own employees and those of our customer s. Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintaining approval listing. What we will need from you Knowledge and experience gained in senior service ..... full job details .....