Service Operations Manager

Are you ready to step into a role that shapes service delivery in a dynamic environment? A leading company in the FM industry is hiring a Service Operations Manager in Greater London. This role plays a crucial part in overseeing service operations and enhancing team productivity, making your contribution vital to our success.


The Role
As the Service Operations Manager, you’ll:
- Oversee the planning and execution of PPM and reactive works across the service division.
- Manage a team of field engineers, ensuring effective service delivery and coordination.
- Communicate directly with clients, maintaining relationships with key accounts and responding to their needs.
- Audit and improve processes to enhance operational efficiency and safety measures.
- Develop and implement effective administrative procedures to support service operations.


You
To be successful in the role of Service Operations Manager, you’ll bring:
- Relevant experience in service management or operations within the FM sector.
- Strong leadership skills and a customer-focused mindset.
- Good communication abilities to engage effectively with engineers and clients.
- An organised approach to project management and administrative tasks.
- A proactive attitude toward problem-solving and process improvement.


What''s in it for you?
This company is known for its commitment to quality service in the FM sector, with a strong reputation built through years of successful operations. Recent investments in technology and training have reinforced its position as a leader in the market.
This role offers a competitive salary of £55k to £60k, along with a £5k car allowance and an operations performance bonus of up to 16% based on targets achieved. You''ll be part of a supportive team that prioritises clear communication and teamwork.


Apply Now!
To apply for the position of Service Operations Manager, click ‘Apply Now’ and send your CV to Frankie Cook. Interviews are taking place now, and don''t miss your chance to join this exciting team.