Service Operations Manager

Are you ready to step into a role that shapes service delivery in a dynamic environment? A leading company in the FM industry is hiring a Service Operations Manager in Greater London. This role plays a crucial part in overseeing service operations and enhancing team productivity, making your contribution vital to our success.The Role As the Service Operations Manager, you ll:- Oversee the planning and execution of PPM and reactive works across the service division.- Manage a team of field engineers, ensuring effective service delivery and coordination.- Communicate directly with clients, maintaining relationships with key accounts and responding to their needs.- Audit and improve processes to enhance operational efficiency and safety measures.- Develop and implement effective administrative procedures to support service operations.You To be successful in the role of Service Operations Manager, you ll bring:- Relevant experience in service management or operations within the FM sector.- Strong leadership skills and a customer-focused mindset.- Good communication abilities to engage effectively with engineers and clients.- An organised approach to project management and administrative tasks.- A proactive attitude toward problem-solving and process improvement.What''s in it for you? This company is known for its commitment to quality service in the FM sector, with a strong reputation built through years of successful operations. Recent investments in technology and training ..... full job details .....