Service Operations Manager

Service Operations Manager - SC ClearedWe are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment.This is a key operational role, responsible for ensuring services are delivered effectively, consistently and to a high standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement.What you''ll be doingLead daily and weekly operational governance across IT service management activities.Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery.Monitor service health, SLA performance, operational risks and recurring issues, taking proactive action where required.Provide leadership and coordination during major incidents and critical service events.Manage the operational relationship with ServiceNow managed service providers and influence platform priorities and improvements.Drive improvements across automation, self-service, reporting and operational efficiency.Support service introduction, operational readiness, early life support and service acceptance activities.Maintain strong governance, audit readiness and accurate service management records.Identify opportunities for continual improvement across the wider service operation.What we''re looking forProven experience managing Service Operations within a ..... full job details .....