Service Operations Business Analyst

Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe.

The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.


Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor£££s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.

Responsibilities

Understanding, documenting and mapping Equipment Services delivery processes.

Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.

Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.

Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing.