Service Operations Analyst

Main purpose of Service Operations Analyst The Technology Business Unit operates to Design, Deliver, Run and Maintain the technology solutions and services required for the Council to process business and deliver services to the residents of Lambeth. Service Operations Analyst All functions work collaboratively to deliver effective end to end solutions and services. Service Operations Analyst This role works within the Run and Maintain function which is accountable for managing the day-to-day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high levels of customer satisfaction. Service Operations Analyst This function is also required to support the Delivery function by providing resources to build digital and information technology solutions and services that meet the Design requirements and for providing early life support for new and changing solutions and services accepted into live operation. 1. Responsible for initiating and monitoring actions to investigate and resolve problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures to assure continuity and avoid disruption to business services ensuring high level of customer satisfaction. 1 2. Responsible for monitoring service component capacity and initiates actions to resolve any shortfalls according to agreed procedures to ensure continuity of service ..... full job details .....