Service Now Developer

ServiceNow Developer Location: Telford (2-3 days per week onsite)
Duration: 6 Months
Rate: Up to -740 per day Clearance:
Active SC Clearance Required

OverviewWe are seeking an experienced ServiceNow Developer to support the delivery of a large-scale ServiceNow implementation. Working as part of a delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations.
Key Responsibilities

• Configure and develop ServiceNow solutions across HRSD and CSM.
• Build and maintain record producers, forms, workflows, catalog items, notifications and case management capabilities.
• Configure Employee Centre experiences and user journeys.
• Develop integrations using REST APIs, SOAP APIs and IntegrationHub.
• Support configuration of Virtual Agent and Now Assist capabilities.
• Participate in sprint planning, backlog refinement and technical design discussions.
• Support unit testing, SIT, UAT and defect resolution activities.
• Produce and maintain technical documentation.
• Collaborate with architects, developers, testers and business stakeholders.

Required Skills & Experience

• Hands-on ServiceNow development experience.
• Strong experience with HRSD.
• Experience across one or more of:
  • CSM
  • Source-to-Pay Operations
  • Employee Centre / Employee Centre Pro
  • ServiceNow Integrations
  • Virtual Agent
  • Now Assist
• Experience developing case workflows, service catalogues, agent workspaces and portal experiences.
• Strong ServiceNow scripting skills including JavaScript, Glide APIs and Flow Designer.
• Experience integrating ServiceNow with third-party applications using REST APIs, SOAP APIs and/or IntegrationHub.
• Experience supporting Agile delivery methodologies and test cycles.
• Strong analytical, troubleshooting and problem-solving skills.

Essential Requirements

• ServiceNow Certified System Administrator.
• Active SC Clearance.
• UK Based.
• Experience working within large-scale enterprise or public sector ServiceNow delivery programmes.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across multiple supplier and stakeholder teams.

Highly Desirable

• ServiceNow Certified Implementation Specialist - HRSD.
• ServiceNow Certified Implementation Specialist - CSM.

Desirable

• ServiceNow Certified Application Developer.
• Employee Centre.
• IntegrationHub.
• Virtual Agent.
• Now Assist / GenAI accreditations.

What you need to do now


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