Service Modernisation Manager

Marks Consulting Partners are currently looking for a Service Modernisation Manager to work with one of our Local Authority clients in Middlesex. What the Job Will Be Doing Leading complex transformation and service improvement programmes across Housing Needs and Homelessness. Managing multiple projects from initiation through to implementation, ensuring delivery on time, within budget and to agreed objectives. Reviewing existing housing processes, identifying areas for improvement and implementing more efficient ways of working. Developing business cases, project plans and governance documentation for senior leadership approval. Working closely with Housing Needs, Homelessness, IT, Finance, HR, Legal and Transformation teams to deliver service improvements. Ensuring compliance with the Housing Act 1996, Homelessness Reduction Act 2017 and the Homelessness Code of Guidance. Monitoring project risks, budgets, milestones and performance, providing regular updates to senior management. Leading service improvement initiatives that enhance customer outcomes, strengthen governance and improve operational performance. Researching best practice, emerging legislation and innovative service delivery models to support continuous improvement. Working with senior stakeholders to embed change across the organisation and ensure projects deliver measurable benefits. Producing high-quality reports, business cases and presentations for senior leaders and governance boards. Championing a ..... full job details .....