Service Manager ? Van Centre

Renault Hayes is seeking a Service Manager to manage our busy Van Centre on Silverdale Road, Hayes (UB3). The focus of the role will be to organise, direct and control the activities of the Van Centre service department which includes Smart Repair operations. What you ll be doing Implementing the standards and procedures of Renault Retail Group (RRG) and ensure the delivery of a consistently high quality of service to the customer to achieve complete customer satisfaction / recommend score above the National Average Ensuring that the Service department including smart repair earns direct profit at or above budget level, and ensuring that Workshop WIP is in line with budget stipulations and Workshop debt in line with budget stipulations Managing, coaching and mentoring the service team to ensure they achieve their objectives whilst delivering results to meet and exceed budgets Monitoring customer complaints and ensuring an effective resolution to satisfy the customer in a timely manner Ensuring accurate warranty submissions that comply with company policy Ensuring a fully embedded process is in place for VHC and Diamond Vue Ensuring department complies with HandS regulations, Renault 10 Mandatory Rules and 74 Key Requirements Delivering Safety Alerts and Toolbox Talks to the team What you ll bring Previous relevant experience as a Van Centre Service Manager (essential) Experience of smart repair operations Knowledge of service schedules, inspection types, and maintenance ..... full job details .....