Service Manager

Service ManagerUp to 45,000pa, Annual Bonus, NN17 1QE, Company Car, 33 days holiday, 8am-5pm Monday to Friday, Bupa Health Cash Plan. Pension, Permanent We are seeking an experienced and customer-focused Service Manager to lead a team of 10 Field Service Engineers across the East Midlands region. This is a pivotal role, responsible for ensuring exceptional service delivery, maintaining strong customer relationships, and driving operational performance across the service function. As the face of our service operation, you will be passionate about delivering outstanding customer experiences, leading from the front, and ensuring customer needs are met efficiently and effectively. Lead, motivate, and develop a team of 10 Field Service Engineers, ensuring high levels of engagement and performance.Manage day-to-day service operations across the East Midlands, ensuring customer service excellence at all times.Act as the primary point for customer service issues, resolving concerns promptly and professionally.Build and maintain strong relationships with customers, understanding their requirements and ensuring their needs are consistently met. Virtually and in person by attending customer sites.Monitor service performance against KPIs, driving continuous improvement initiatives.Coordinate engineer scheduling and resource allocation to maximise efficiency and customer responsiveness.Conduct regular performance reviews, coaching sessions, and development planning for the service ..... full job details .....