Service Manager

Service Manager Abergele Full Time Competitive Salary, DOEThreeways Garage Ltd is an established multi-franchise dealership with a strong focus on outstanding customer experience, building long-lasting relationships with its customers and employees based on trust and integrity.The company specialises in new and used car sales across a variety of franchises, as well as genuine parts and accessories, vehicle servicing and repairs for vehicles, motorhomes and caravans. Due to continued business growth and success, they are looking for a talented and enthusiastic Service Manager to join their busy aftersales department.The RoleAs Service Manager, you will oversee a small team and help develop the customer experience journey across the site. You will work closely with the Aftersales Manager and wider aftersales team, managing various aspects of the Aftersales Department and liaising with Parts, Warranty and the flow of work through the workshop.The main aim is to maximise the utilisation, productivity and efficiency KPIs of the Aftersales Department whilst maintaining high standards of customer care and working within specific targets and budget guidelines.Key Responsibilities Oversee and support a small team within the Aftersales DepartmentDevelop and manage the customer experience journeyWork closely with the Aftersales Manager and wider aftersales teamLiaise with Parts and WarrantyManage the flow of work through the workshopMaximise utilisation, productivity and efficiency ..... full job details .....