Service Manager

Service Manager - Cambridge

Franchised Motor Dealership

We are recruiting for an experienced Service Manager to join a successful dealership and take responsibility for the day-to-day running of the service department.

This is an excellent opportunity for a driven and commercially focused individual who can lead a team, improve operational performance, and deliver an outstanding customer experience.

The Role: As Service Manager, you will be responsible for the overall performance of the service department, ensuring high standards across customer satisfaction, productivity, profitability, and team development.

Key responsibilities include: Leading and motivating service and workshop teams. Managing daily department operations. Driving customer satisfaction and retention. Monitoring KPIs, productivity, and financial performance. Ensuring efficient workshop processes. Managing customer escalations professionally. Supporting team development and performance improvement. Working closely with senior management to achieve business objectives.

We are looking for someone with:

Proven experience within an automotive aftersales/service management role

Strong leadership and people management skills

A commercial mindset with the ability to drive performance

Excellent communication and customer management skills

Experience working within a main dealership environment (preferred)

What''s On Offer:

Basic salary of -45,000

Strong bonus scheme

The opportunity to lead a successful service operation

Career progression within a respected automotive business

Company vehicle

A professional and supportive working environment

If you are an experienced Service Manager ready for your next challenge, we would love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you''ll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.