Service Manager

Service Manager - CambridgeFranchised Motor DealershipWe are recruiting for an experienced Service Manager to join a successful dealership and take responsibility for the day-to-day running of the service department.This is an excellent opportunity for a driven and commercially focused individual who can lead a team, improve operational performance, and deliver an outstanding customer experience. The Role: As Service Manager, you will be responsible for the overall performance of the service department, ensuring high standards across customer satisfaction, productivity, profitability, and team development. Key responsibilities include: Leading and motivating service and workshop teams. Managing daily department operations. Driving customer satisfaction and retention. Monitoring KPIs, productivity, and financial performance. Ensuring efficient workshop processes. Managing customer escalations professionally. Supporting team development and performance improvement. Working closely with senior management to achieve business objectives. We are looking for someone with:Proven experience within an automotive aftersales/service management roleStrong leadership and people management skillsA commercial mindset with the ability to drive performanceExcellent communication and customer management skillsExperience working within a main dealership environment (preferred) What''s On Offer:Basic salary of 45,000Strong bonus schemeThe opportunity to lead a successful service operationCareer ..... full job details .....