Service Manager

Service Manager Required!Our client is a leading UK-based manufacturer of specialist sterilisation solutions, serving a variety of professional, research, and clinical sectors worldwide.On behalf of our client, we are looking to recruit an experienced Service Manager. The successful candidate will lead and coordinate the UK service function, managing a team of engineers and ensuring high-quality delivery of installation, maintenance, and customer support services. This role is both operational and customer-facing, requiring strong leadership and engineering understanding.Package:Salary 45,000 - 50,000 (DOE)25 days holiday + bank holidaysCompany pension schemeEarly finish FridaysWorking hours Monday - Thursday 8am - 5pm and Fridays 8am - 1pmService Manager - Responsibilities:Manage day-to-day operations of the service and installation function, including scheduling, field engineers, and service desk activityManage customer communication and stakeholder relationships, ensuring clear updates, timely responses, and high service levelsLead, coach, and develop the team, including task allocation and performance management,Act as escalation point for complex technical and service issues, ensuring effective resolution and customer satisfactionOversee installation, commissioning, maintenance, and repair activities, including on-site support where requiredManage service contracts, warranties, and maintenance agreements, supporting renewals, growth opportunities, and commercial ..... full job details .....