Service Manager - Southampton

Job description: Service Manager Location: Southampton Salary: 40,000 - 42,000 per annum Type: Full-time, Permanent The Role We are seeking an experienced Service Manager to oversee and support a team of field-based forklift engineers operating in and around the Washington area. This is a hands-on leadership role, combining technical expertise with people management, planning, and customer-facing responsibility. You will be responsibleLead, support, and motivate a team of field service engineers for ensuring engineers deliver high-quality service and repairs, meet performance targets, and operate safely and professionally at all times.Plan and allocate daily workloads, breakdowns, and service schedulesAct as the first point of escalation for technical and customer issuesProvide on-the-job technical support, coaching, and mentoringEnsure all work is completed to company standards and HandS requirementsMonitor performance, productivity, and quality of workLiaise with customers to maintain strong working relationshipsComplete reports, paperwork, and system updates accurately and on timeSupport training, onboarding, and ongoing development of engineersAbout YouProven experience as a forklift engineer or mobile plant engineerPrevious supervisory or mentoring experienceStrong mechanical, hydraulic, and electrical diagnostic skillsConfident decision-maker with a calm, professional approachExcellent communication and customer service skillsOrganised, proactive, and able to manage ..... full job details .....