Service Manager - Service Transition

In this role, you will be responsible for the successful end to end IT service transitions aiming to ensure seamless integration, minimise service disruption, enhance customer satisfaction, and align with the overall business objectives and ITIL4 best practices.The successful candidate will have a proven track record of successful end to end IT service transitions , knowledge of ITIL4 best practices and service transition processes, experience in managing service transition activities for a global technology company, matrix leadership and project management skills, excellent communication and interpersonal skills, problem-solving and analytical skills, and the ability to work in a fast-paced and dynamic environment.This is an exciting opportunity for a highly motivated and experienced professional to help shape the service transition function within a global technology company.What you\''ll do

Plan, manage and coordinate the successful transition of IT servicesQuality Control (Service Readiness / Service acceptance)Produce any required service transition artefactsMaintain the service catalogueLiaising with both internal and external stakeholdersEnsuring that all release plans/polices are in place for all agreed servicesTake accountability for the transition of new and/or changed services into BAUProvide oversight and direction to cross-functional teams involved in the transition of services into production.Own service transition processes and ensure these are communicated and followed throughout the IT function.Support the delivery of key requirements through the Service Transition team by providing ongoing support and expertiseEnsure all Service Design and end to end support models are reviewed and implemented for any changed or new services Ensure all process comply within internal security and technology standards.Develop and maintain relationships with key stakeholders, including customers, vendors, and other teams.While this job description encompasses core responsibilities, it is not exhaustive. The role may entail additional duties to accommodate dynamic business demands and growth.Job requirements

What you\''ll bring

Strong experience working in an IT service environment within a complex and diverse organisation, with experience being at a service transition role.Have demonstrable experience and aptitude in working in a matrix organisation where effective and robust negotiating and influencing skills are used successfully while maintaining good working relationships with members of that organisationExperience of working for a managed services provider an advantage ITIL certification an advantageExtensive team work experience and ability to effectively lead, engage and motivate other Inventors towards a common goalExperience of Project Management and proven ability of managing all the types of work and workloads required to successfully deliver a high performing serviceExperience delivering services in a challenging organisational environment and influencing changeGood response under pressure and ability to quickly react to changes and to adapt strategies and priorities accordinglyExcellent written and verbal communication skills, including the ability to relate effectively to users at all levels and careful attention to detail Excellent communication and interpersonal skills and the ability to work in a fast-paced and dynamic environmentExcellent analysis and problem-solving skills.A great passion for technology that compels you to always keep an eye on new technologies, platforms, techniques, languages and innovation in ..... full job details .....