Service Manager

Service ManagerAnnual Salary: Very competitive salaryLocation: Maldon Job Type: Full-timeDue to location, you will need to driveWe are recruiting on behalf of a highly respected client in the construction engineering sector, seeking an experienced Service Manager to join their head office. This is an exceptional opportunity to lead one of the organisation''s top-performing departments during a period of significant growth and investment. The successful candidate will be passionate about delivering exceptional customer service and will lead, motivate, and support a team of skilled technicians to ensure high standards of repair and service delivery.Day-to-day of the role:Take full responsibility for the day-to-day management and performance of the Construction Service Department.Manage the efficient operation and workflow of the service department.Lead, mentor, and develop the existing service and technical teams.Build and maintain strong customer relationships.Ensure departmental profitability, performance against KPIs, and cost control.Maintain clear, accurate, and effective communication between management, customers, and technicians.Oversee warranty processes and manufacturer procedures.Required Skills and Qualifications:Strong knowledge of the construction engineering sector.Previous management or supervisory experience, ideally within a busy service environment.Proven experience directing and supporting teams of technicians.Solid understanding of profit and loss, KPI ..... full job details .....