Service Manager - Property Repairs

Service Manager Housing West KentSalary: 50,000 - 57,000 Location: West Kent Contract: Full-time, Permanent, office basedSector: Housing, PropertyBenefits: 25 days holiday + bank holidays, free parking, training and career development, contributory pension scheme, life insurance, wellbeing support, 24/7 GP access + moreAbout the RoleAre you an experienced leader with a passion for delivering exceptional customer service and driving operational excellence within a service role? This is your chance to join a highly regarded organisation and play a pivotal role in shaping responsive, locally focused services.As Service Manager, you''ll lead a team of Planners and Trade Supervisors, ensuring repairs and maintenance services run smoothly and efficiently. You''ll be the driving force behind meeting KPIs, reducing travel time, improving first-time fixes, and delivering outstanding customer experiences for residents and stakeholders.A key element of the role is managing and motivating a team, providing clear objectives, direction and leadership, ensuring the values and culture of the organisation is embedded between teams and values and behaviours are continuously promoted and practiced within the team.What You''ll DoManage and motivate a high-performing team, embedding company values and culture.Oversee planning, scheduling, and resource optimisation for operatives and subcontractors.Be the "face of repairs" in your area, building strong relationships with residents and tenant ..... full job details .....