Service Manager

Our client, a reputable Accident Repair Centre based in Daventry, is looking to appoint a highly skilled Customer Service Manager.

This is an excellent opportunity for an experienced professional to lead the front-of-house team, oversee customer interactions, and ensure smooth operational flow within a busy automotive environment. The successful Customer Service Manager will play a crucial part in enhancing customer satisfaction and supporting the overall efficiency of the repair process.

Benefits:

• Basic salary of -34,000 plus performance-related bonus, OTE -37,000
• Monday to Friday, 8:30am - 5:00pm working hours
• Supportive and dynamic management team
• Opportunities for professional development and career progression
• Generous holiday allowance and pension scheme

Duties as a Customer Service Manager:

• Manage the front-of-house team and oversee all customer service operations as the Customer Service Manager
• Act as the main point of contact for customers, insurance companies, and service providers, fulfilling the responsibilities of the Customer Service Manager
• Plan and coordinate driver runs, including vehicle collection and delivery
• Oversee the workshop diary, booking repairs and organising workflow efficiently under the direction of the Customer Service Manager
• Handle administrative tasks to support daily operations
• Work closely with the Bodyshop team to monitor repair progress and achieve high levels of customer satisfaction
• Ensure effective communication and coordination to maintain a seamless customer journey

Requirements:

• Previous experience working within an Accident Repair Centre or automotive workshop environment
• Proven experience in a senior customer service, front-of-house, or service management-position
• Familiarity with AutoFlow or similar claims and bodyshop management systems
• Good understanding of insurance claims processes and vehicle repair workflows
• Strong organisational skills with the ability to manage schedules, driver runs, and workflows efficiently
• Excellent communication skills and a customer-focused approach
• Ability to work effectively in a fast-paced, dynamic environment

Contact Tom Thacker, Automotive Recruitment Specialist at Perfect Placement covering Daventry and Northamptonshire, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today.

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