Service Manager - People Management

Service Manager – People Management
  
Are you a passionate Service Manger looking for your next role? 4Recruitment Services are currently recruiting for a Service Manger to work within a people management service in Swindon supporting young parents and individuals with learning disabilities.
  
Pay Rates: £18 - £23 per hour Umbrella  
  

• Information the Role: Successful candidates will be offered 37.5 hours per week working Monday – Friday for a minimum of 2 months with views to be extended.

  
What you will be doing:

• Line manage a team and create a safe environment where colleagues can talk openly and honestly.
• Work together to set expectations and performance targets.
• Hold regular ‘one-to-one’ sessions to reflect on achievements, performance and support individual personal wellbeing.
• Undertake six monthly performance reviews to support and guide colleagues to fulfil their potential.
• Facilitate regular team meetings to update and empower your team to share ideas and best practice.
• Embrace reflective practice techniques so the team can learn from their experiences.
• Recognising, praising and acknowledging achievements of colleagues and team.
• Build effective partnerships with regional and other colleagues across Riverside, participating in wider initiatives.
• Manage the service as per contractual requirements, reviewing contract performance annually, to deliver excellent outcomes for customers.
• Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report budget variances to the budget holder.
• Resource, plan and deliver a colleague rota that covers all shifts effectively.
• Devise, plan and deliver a comprehensive induction and continuous development plans for all colleagues.
• Be responsible for cash handling, ordering goods, administration of monthly timesheets, raise and approve invoices through accurate record keeping.
• Produce reports and other written documentation as required to support contract delivery.
• Ensure compliance with Health and Safety legislation and other regulatory obligations, assessing risk, putting in control measures and reporting risks.
• Actively build positive relationships with all key stakeholders by attending forums, tasks groups and networking events to promote and position Riverside as the preferred provider in the area.

  
Specialist knowledge skills and experience:

• Strong background in people management, with proven experience leading and supporting staff teams, especially through challenging periods
• Demonstrated ability to nurture, motivate, and emotionally support staff, promoting wellbeing and a positive team culture
• Excellent communication and interpersonal skills, with the ability to engage confidently and compassionately with people at all levels
• Approachable, empathetic, and emotionally intelligent, with a genuine passion for supporting others and creating a safe, balanced environment
• Experience working with individuals with complex needs, including people with learning disabilities and young parents
• Calm and confident leadership style, capable of restoring structure, motivation, and peace in a busy supported living environment
• Conflict resolution skills, with the ability to handle sensitive situations with kindness and fairness
• Person-centred approach to care and support, placing dignity, respect, and empowerment at the heart of all decisions
• Resilient, grounded, and strong in character, able to maintain clarity and consistency in high-pressure or emotionally charged situations
• Proven ability to rebuild team morale and foster a positive working atmosphere that benefits both staff and service users

  
  
Essential skills:

• Full Uk driving license

  
What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed)

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