Service Manager

Role: Service ManagerType: Fixed Term ContractLocation: Newcastle (Hybrid 3 days onsite)Duration: 12 monthsClearance Required: SC EligibleAbout the Role We are seeking an experienced and commercially minded Service Manager to join a growing team delivering critical services for high-profile clients. This is an excellent opportunity to take ownership of service delivery, manage key client relationships, lead multidisciplinary teams, and help drive continuous improvement across a complex operational environment. Based in Newcastle, this hybrid position offers the opportunity to work closely with clients, technical teams, and senior stakeholders while contributing to both operational success and future business growth. Relocation candidates are strongly encouraged to apply. Key ResponsibilitiesAct as the primary point of contact for service delivery activities and client engagement.Develop a deep understanding of client business needs and align service delivery accordingly.Translate technical concepts and information into clear business-focused communication for stakeholders.Manage significant service issues, escalations, and incidents while maintaining strong client relationships.Lead and motivate multidisciplinary teams to achieve service objectives and operational excellence.Plan and oversee short, medium, and long-term service improvement initiatives.Drive continuous service improvement and operational efficiency across the account.Facilitate commercial conversations with ..... full job details .....