Service Manager (MIE)

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title:Service Manager (MIE)Contract duration: one (1) year from the commencement dateLocation: London/Hybrid-2 daysHowever, some flexibility in case of skill shortage - the client may consider candidates based in Leeds, Edinburgh and Aberdeen who can report to these offices.Rate:363GBP/Day(Inside IR35) Job Description: Own end to end service delivery for critical, data driven platforms, ensuring availability, reliability and performance. Take lead on incident, major incident and problem management, driving root cause analysis and permanent fixes. Own service monitoring and observability, using dashboards, alerts and health metrics to proactively manage issues. Drive operational resilience, including service continuity planning and disaster recovery testing. Monitor and manage service performance and capacity to meet demand and agreed service levels. Own service metrics and reporting, working with other teams to provide clear insight into volumes, trends and service health. JOB DETAILS:The Markets, Intelligence and Enforcement (MIE) Product Group Service Manager is responsible for ensuring the delivery of day to day IT operational services to the client from suppliers. The role is accountable for the stability and quality of those supplier-delivered services and support the remediation of any disruptions or broader ..... full job details .....