Service Manager (Learning Disability/ Mental Health)

OverviewUnited Response is looking for an empathetic and compassionate individual, experienced in managing learning disability and mental health services to join our dynamic and creative management team. We deliver a range of different services across the London Borough of Richmond and Kingston Upon Thames area, and have a long-established presence as an experienced provider in this locality. This is a new and exciting Service Manager opportunity, that provides the right person with the opportunity to manage 3 small, existing 24/7 services alongside a brand-new service in Whitton consisting of two blocks of flats. This new, high spec accommodation offers 16 self-contained flats with some shared spaces, and people are beginning to move in, so the right candidate will be there from the beginning - leading the way and shaping the future of the service, alongside a dedicated Team Manager. As a Service Manager, you will lead and develop your team, ensuring they feel supported, motivated, and equipped to deliver outstanding care.

Responsibilities

Oversee recruitment, supervision, practice leadership and performance management while fostering a positive and collaborative workplace culture.

Manage financial processes, ensuring budgets are carefully managed and followed.

Ensure compliance with regulatory, safeguarding and organisational standards and effectively manage, document and implement strategies and changes to provide a consistently high standard of safe, quality care and support.

Build strong relationships with internal teams, external agencies and the wider community to enhance the service.

Requirements / Qualifications

Minimum of NVQ Level 3 in Social Care Management (or equivalent) and willingness to undertake further vocational training.

Strong knowledge of regulatory frameworks and compliance.

Experience in managing budgets and financial processes.

Excellent communication and relationship-building skills.

IT literacy and confidence in using digital systems.

Flexibility to work evenings, weekends, and on-call shifts as required.

Experience in managing 24/7 services; passion and experience as a strong leader in social care.

About Disability Confident and Equal OpportunityDisability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to.

United Response is not just a social care provider - we are a well-respected charity dedicated to championing the rights of people with learning disabilities, autistic people and those with mental health needs. Our mission is to empower these individuals to live, work, and actively participate in their communities, free from discrimination and unnecessary obstacles. In everything we do, we strive to be Creative, Strong, Honest, Responsive, and United. United Response''s culture of inclusion, and our focus on health and wellbeing and working models helps ensure that everyone - regardless of background - feels included and can be the best they can be. We will treat everyone with dignity and respect and we want to recognise all parts of a person''s identity. We believe we are made stronger by the unique capabilities and qualities that each person brings to our organisation and we invest in our employees to inspire confidence and help everyone realise their full potential. United Response is proud to be an equal opportunity workplace. We are committed to the Mindful Employer values and are a Disability Confident Leader, providing support to applicants with mental and or physical disabilities including guaranteeing an interview for disabled applicants who meet the minimum criteria.

Benefits

Enhanced company sick and maternity/paternity pay

Access to Blue Light Discount Card and Costco membership

Access to free occupational health, physiotherapy, counselling, wellbeing and advice services

Fully paid training and access to nationally recognised qualifications/apprenticeships

Generous annual leave allowance, so you can balance your work and personal life

UR STARS recognition program rewards for individuals and teams who go above and beyond

Work place pension scheme

Long service awards recognising loyalty to the people we support and the organisation

Travel to work scheme (season ticket loan)

Access to an online shopping platform with discounts from over 3,500 ..... full job details .....