Service Manager : HVAC / Building Services

A leading global manufacturer within the HVAC and building services sector is seeking an experienced Service Manager to lead and develop their field engineering team while driving operational performance and commercial growth.The RoleYou will take full ownership of the service function, manage a team of engineers and ensure high levels of service delivery, customer satisfaction, and profitability. This role combines technical leadership, team management, and commercial responsibility, with a strong focus on warranty management and refurbishment opportunities.Key ResponsibilitiesLead, manage, and develop a team of field service engineersOversee service operations, ensuring efficient allocation of resources and timely issue resolutionManage warranty claims end-to-end, controlling cost and ensuring complianceDrive KPI performance (response times, first-time fix rates, customer satisfaction)Identify and develop refurbishment and service revenue opportunitiesProduce operational and financial reports, supporting budgeting and forecastingEnsure compliance with QHSE, ISO standards, and industry regulationsProvide technical support to engineers and key clientsRequirementsProven experience managing service or engineering teamsStrong knowledge of HVAC systems, ideally fan coil unitsExperience within building services or construction environmentsCommercial awareness with experience managing costs and performance metricsStrong organisational, leadership, and communication skillsFull UK ..... full job details .....