Service Manager

HTC is a privately owned group which began in 1970 under the Vales Group of companies in Watford, Herts. They were one of the first dealers to take on a DAF franchise in the UK. The company was acquired by Ballyvesey Holdings in 2007, a privately owned group established in 1970 whose main activities are in road transport, trailer manufacturing, vehicle and construction equipment sales and supportive services to the road transport industry.Key Duties and Responsibilities: Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual planControlling cost management for own departmentCompiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.Preparing planning and calculations for investments in workshops, facilities and HR together with the company managementDetermining HR resource requirements, employing new staff and developing an induction planManaging, coaching and motivating employees to ensure a high quality of staffTogether with employees, establishing business objectives and personal development goals and monitoring performance against agreed targetsMonitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in ServicesUsing the external analysis undertaken, carry out internal analysis to ensure business is competitive within the marketplacePerformance ..... full job details .....