Service Manager - Homefinder

About the job Some key information Salary: £41,771 - £46,142 per annum (Grade 9) Annual leave: 30 days'' annual leave, plus bank holidays Hours: Permanent, Full-time (37 hours) role Location: Based at one of our offices in Bridgwater, Shepton Mallet, Taunton or Yeovil Hybrid working: Flexible working arrangements to support work-life balance Regretfully, we are unable to offer sponsorship for this role. We are only able to proceed with candidates who already have the right to work in the UK without the need for visa sponsorship. What will I be doing? As a Service Manager for Choice Based Lettings, you''ll lead our dedicated teams to ensure the smooth and efficient delivery of the Homefinder service across Somerset. This pivotal role provides strong operational leadership, ensuring resources are used effectively, demand is well managed, and statutory and partnership timescales are met. We''re working to improve the lives of people in Somerset - and you''ll be a key part of that. Your day-to-day work will involve: Providing leadership for the Homefinder service, ensuring policies are followed and developed appropriately. Leading the Choice Based Lettings Working Group, driving improvements and fair allocation processes. Acting as the escalation point for complex cases, including reviews and complaints. Building strong relationships with partners and representing the service at key meetings. Managing and developing staff, supporting a positive and effective team culture. ..... full job details .....