Service Manager

JOB DESCRIPTIONPosition Title:Service ManagerReports To:Head of OperationsPrimary Objective:The Service Manager will be responsible for leading the effective delivery of the contract, ensuring eligible young people receive high-quality wraparound support, are matched to suitable fully funded employment opportunities, and are supported to sustain and progress in work. The role will provide day-to-day operational leadership, performance management and stakeholder coordination to ensure contract outcomes, compliance standards and participant experience expectations are consistently achieved.Key Relationships/InteractionsInternalHead of Operations and Senior Leadership TeamMentors and Activity Co-ordinatorsEmployer Services and Employer Engagement colleaguesQuality, Compliance and Performance teamsCustomer Excellence Centre and Participant Experience teamsWider Delivery colleaguesShared Services functions across the Group, including People and Culture, Finance and MI TeamsExternalParticipants (young people aged 18 to 24), and, where appropriate and with consent, their support networks and other support services helping young people overcome barriers to workDepartment for Work and Pensions and Jobcentre Plus contactsLocal employers providing funded employment opportunitiesLocal authorities, education providers, training providers and community partnersKey ResponsibilitiesAs Service Manager for the contract, you will lead local delivery of a high-quality employment support service ..... full job details .....