Service Manager

Service Manager

Based in Hemel Hempsteadto £65,000

Our client have been supporting the UK construction industry with reliable plant hire for over 40 years. Known for our personal service and sustainable solutions, we take pride in doing things differently.

Manage the day-to-day running of the service department effectively inc approx. 25 fitters (inc 6 no mobiles) plus 2 service dept staff

Manage / Oversee / Service / Maintain approx. 1200 pieces of Plant

Oversee hire equipment checks, including Service Red Pen Checks, PDI’s and major repairs

 Lead workshop health & safety standards and safe working practices

Manage major and minor repairs to maximise equipment availability

Supervise and support workshop staff performance and development

Ensure statutory training is up to date across the team

Maintain workshop and yard compliance standards

Deliver toolbox talks and regular team briefings

Analyse weekly purchase order reports to identify savings and highlight overspend

Support recruitment of workshop fitters when required

Drive improvements in engagement, productivity, and retention across the team

Plan, implement and maintain any processes to ensure maximum productivity and efficiencies across the workshop and yard

Hold daily briefings, in conjunction with the Workshop Supervisor, with all workshop staff, to plan upcoming works required

What we're looking for

We’re looking for an experienced professional who brings energy, leadership, and accountability to this role.

Proven experience in a management or supervisory role

Strong leadership and team management skills

Organised, driven, and focused approach to work

Excellent attention to detail

Ability to meet strict deadlines in a fast-paced environment

Strong communication and people management skills

Health & Safety focused mindset

Good knowledge of Microsoft Excel

NVQ Level 3 in Plant Maintenance or equivalent

Plant hire, workshop, or construction equipment experience preferred

What you'll get

• A role with purpose and opportunity to make an impact
• A collaborative and inclusive environment
• Ongoing learning and development opportunities
• £250 ‘Love to Learn’ voucher each year to support your personal growth and learning goals
• One Volunteer Day per year to spend helping a cause that you care about
• Subsidised gym membership – we’ll cover 50% of your monthly cost (subject to criteria)
• 25 days’ holiday + bank holidays
• Enhanced maternity and paternity leave
• Mental health & wellbeing support programmes
• Regular team socials and events

Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.