Service Manager

AR923 - Service ManagerLocation: HinckleySalary: £41,000 - £45,000 + Bonus and Vehicle Overview:First Military Recruitment are currently supporting our client in the search for a Service Manager. The successful candidate will be responsible for providing an excellent customer experience through managing well-developed and motivated colleagues.Our client is keen to offer opportunities to Ex-Military personnel, but all applications will be considered.Duties and Responsibilities: Carry out customer visits and reviews.Carry out Engineer audits ensuring correct tooling and stock being held, HandS documentation is present and being used, vans are clean and free from damage.Carry out quarterly Service Team Communication meetings.Deal with customer complaints within a timely manner ensuring the correct documentation (ISO 9002 procedures) is used.Deliver RT training to new and existing Engineers.Direct line Management of Service Coordinator and Parts Coordinators assigned to their team.Ensure off hire process is adhered to and all damage discussed and agreed with customer prior to machine being collected.Ensure that all Daily, Weekly and Monthly reports are completed on a timely basis.Ensure that Job Sheets are completed to company standards and that times/information is accurate.Ensure that Timesheet and Job-sheet Audit Procedure is strictly adhered to.Follow up with customer complaints and ensure root causes and corrective actioned are identified and completed, making sure the ..... full job details .....