Service Manager

We’re looking for a proactive and experienced Service Manager to lead the Service Department at our Marlesford Branch in Suffolk. If you’re driven by excellent customer service, strong team leadership, and have a good understanding of agricultural and/or horticultural machinery, we’d love to hear from you!

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.About the Role:As Service Manager, you''ll oversee the smooth operation of our busy Service Department, covering both agricultural and domestic/professional horticultural machinery. You’ll manage and support a team of technicians, ensure top-quality repairs, maintain strong customer relationships, and contribute to the overall profitability of the department.Key Responsibilities:Lead, mentor, and support service technicians to deliver outstanding service and repairsManage departmental operations, scheduling, and workload allocationBuild and maintain strong relationships with customersMonitor and report on profit/loss and overall performanceEnsure communication flows effectively between management, staff, and customersWhat We’re Looking For:Experience in a service manager or supervisor role (agriculture/horticulture a plus)Strong understanding of machinery and repair processesExcellent verbal and written communication skillsConfident in handling staff-related matters and problem-solvingHighly organised with the ability to multitask and manage time effectivelyDiscreet, professional, and customer-focusedWhat’s on Offer:Competitive salary + profit-related bonusCompany vehicle32 days holiday (incl. bank holidays)Company sick pay scheme and workplace pensionLife assurance (2x salary)Staff discount in Country StoresWinter flu jab, wellbeing support and employee referral bonusesWorking Hours:Monday to Friday, 8am – 5.30pm (1-hour unpaid lunch)Additional hours may be required during peak times (e.g., harvest) and occasional SaturdaysWe are looking for someone to start immediately, subject to any notice periods. If you are interested please get in touch or head to our website for further information - ..... full job details .....