https://jobs.co.uk/job/service-manager-erin-associates--68b495bb-c660-4309-85a1-f66c764ca7c8 RSS feed for Service Manager at Erin Associates. en-gb Fri, 07 Aug 2026 21:31:31 GMT https://jobs.co.uk/job/service-manager-erin-associates--68b495bb-c660-4309-85a1-f66c764ca7c8 https://jobs.co.uk/job/service-manager-erin-associates--68b495bb-c660-4309-85a1-f66c764ca7c8 Fri, 07 Aug 2026 11:52:29 GMT Location: Altrincham | Salary: 50000.00-50000.00 Annual | Type: Permanent | Service Manager - Altrincham - Hybrid£50k + Excellent BenefitsAn exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will play a key role in shaping and scaling the organisation''s service function.Key ResponsibilitiesOversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.Define, monitor, and report on service levels and KPIs, implementing improvements where required.Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous improvement.Lead, develop, and scale the professional services function, including screening, outsourced processing, and disclosure services.Act as the internal subject matter expert for DBS processes and compliance requirements.Drive the g... Permanent