Service Manager

Service Manager - Altrincham - Hybrid£50k + Excellent BenefitsAn exciting opportunity has arisen for an experienced Service Manager to join a growing software solutions provider. This role offers the opportunity to lead the delivery of services across software implementations, customer support, professional services, and screening solutions. You will play a key role in shaping and scaling the organisation''s service function.Key ResponsibilitiesOversee the delivery of software implementations, support services, and professional services, ensuring projects are delivered efficiently, on time, and within budget.Manage customer escalations, ensuring timely resolution and maintaining high levels of client satisfaction.Define, monitor, and report on service levels and KPIs, implementing improvements where required.Work closely with Product, Technology, and Account Management teams to align service delivery with business objectives and drive continuous improvement.Lead, develop, and scale the professional services function, including screening, outsourced processing, and disclosure services.Act as the internal subject matter expert for DBS processes and compliance requirements.Drive the growth and development of screening and verification services while balancing operational efficiency with service quality.Coordinate and support client audit requests, ensuring information is gathered and validated accurately.Skills and ExperiencePrevious experience in a Service Manager, Operations ..... full job details .....