Service Manager - Engineering

Due to the nature of the role, flexibility is essential. Participation in an out-of-hours call support rota will be required when necessary. About the Role We are seeking an experienced and highly organised Service Manager to join a well-established engineering and manufacturing business. This is a fast-paced, customer-focused role responsible for managing the day-to-day operations of the service department, ensuring the highest levels of customer satisfaction while supporting a team of Field Service Engineers working throughout the UK and internationally. The successful candidate will thrive under pressure, be commercially aware, and possess excellent leadership and organisational skills. They will play a key role in delivering exceptional after-sales support, managing customer expectations, and driving service growth. Key Responsibilities Manage the day-to-day operations of the Service Department. Lead, support and coordinate a team of Field Service Engineers and Fitters operating across the UK and worldwide. Plan and schedule engineer workloads, installations, servicing, repairs and breakdown attendance. Act as the primary point of contact for customers regarding service-related enquiries. Manage machinery breakdowns and ensure prompt resolution while maintaining excellent customer communication. Coordinate machinery installations and commissioning activities. Process and manage warranty claims in line with company procedures. Monitor service performance and ensure ..... full job details .....